Shipping & Returns

UGGShop ships orders daily from Monday through Friday, with the exception of domestic holidays. **During special sales or promotions there may an additional processing time of up to 3 business days** 

We encourage you to contact us with any questions or concerns regarding any of the goods we carry at UGGShop prior to placing your order. While comfort preferences vary with each individual, UGGShop will always provide the best available information to ensure that you are entirely satisfied with your purchase.  

Orders selected to ship "Expedited" or  "2 Day" ship over the course of two business days after an order has been processed. 

Returns

UGGShop accepts returns on domestic orders for store credit only on items purchased at uggbootmall.com. Return requests must be submitted within 3 days of receipt and will only be accepted within this time frame. Once items are received, they will be rigorously inspected for condition to ensure the item is unworn and to confirm that our hang tag is intact. If hang tags are not intact and condition is not deemed to be unworn, store credit will not be issued and the return will not be honored. Returns may take up to 5 business days to process. Store credit will be made available for the product price paid for the item on the account used to place the original order less a 10% restocking fee and return shipping. Store credit is available to use only on uggbootmall.com and is non-transferable. To submit a return request please click here. Returns must be posted and in transit within 3 days upon acceptance of return. 

*For international orders, all sales are final except in cases where there is a fulfillment error by UGGShop. 

Items purchased in store are final sale.

All promotional items are FINAL SALE.

Shipping and Handling

We do not accept C.O.D.’s on returned and exchanged items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx or insured Parcel Post. Please contact our returns department with any questions: returns@uggbootmall.com. Please note that we do not cover the cost of duties or taxes for their respective territories. 

Cancellations

If you would like to cancel your order please contact us within one (1) hour of the order being placed. Cancellation requests made after one (1)  hour of order placement must follow our normal returns procedure

Defective Merchandise

UGGShop does not guarantee the exchange or credit for a defective item. If you believe you recieved the wrong product, please clearly explain the mistake via email to support@sale.cc. UGGShop will reimburse shipping charges, only on items declared defective (up to $10.00).

Early Access 

Early Access items are limited to one pair per customer. Orders placed for Early Access items are not guaranteed until tracking information is confirmed.